Building Rapport Courses – Customer Service

Description

We have five Building Rapport courses available in this series that focus on:
1. Greetings and introductions
2. Business etiquette and customer care
3. Building trust and respect
4. Confidence in any situation
5. Building positive relationships

Each course averages 15 minutes to complete with a post assessment included for each course. The Application Activity forms will allow the participant to apply the learnings in their own scenario and environment.

Think of when you met someone for the first time. What was your impression? Good? Bad? Neutral? What we do or say in the first few minutes plays an important role in influencing the future success of that relationship. Good rapport is both conscious and unconscious. It strengthens relationships and makes them more enjoyable. Trust is a vital component to building rapport and we will guide you how to build trust and maintaining trust while delivering feedback. We have five Building Rapport courses available in this series that focus on greetings and introductions, business etiquette and customer care, building trust and respect, confidence in any situation, building positive relationships. Each course averages 15 minutes to complete with a post assessment included for each course. The Application Activity forms will allow the participant to apply the learnings in their own scenario and environment.

About Chart Learning Solutions:
Chart Learning is a world leader in leadership training content and award-winning soft-skills development. They develop people in leadership, sales, customer service and team performance. The company has researched critical competencies and developed an education/training methodology which gives sustainable learning results. All soft skills courses are internationally award-winning, with awards from Brandon Hall. As an addition to their content they provide training for customers to become Certified Chart Coaches to reach outstanding learning results.