Contact Management Courses

Description

We have five Contact Management courses available in this series that focus on:
1. Customer relationship management
2. Sales force automation
3. CRM implementation
4. Customer experience management
5. Managing customer expectations

Each course averages 15 minutes to complete with a post assessment included for each course. The Application Activity forms will allow the participant to apply the learnings in their own scenario and environment.

If you are like most sales and service providers, you want to bring in referrals and repeat business so that don’t have to chase leads trying to convince buyers to do business with you. Your customer database is more than a prospect or customer list. We will show you why it is one easy-to-use computer-based program that stores all meaningful information about every prospect and customer who can help you build your business. Discover the five must have features and how CRM systems assist to build your bottom line. We will show you how to master the customer buying path that involves many questions, decisions, and experiences. We have five Contact Management courses available in this series that focus on customer relationship management, sales force automation, CRM implementation, customer experience management, managing customer expectations. Each course averages 15 minutes to complete with a post assessment included for each course. The Application Activity forms will allow the participant to apply the learnings in their own scenario and environment.

About Chart Learning Solutions:
Chart Learning is a world leader in leadership training content and award-winning soft-skills development. They develop people in leadership, sales, customer service and team performance. The company has researched critical competencies and developed an education/training methodology which gives sustainable learning results. All soft skills courses are internationally award-winning, with awards from Brandon Hall. As an addition to their content they provide training for customers to become Certified Chart Coaches to reach outstanding learning results.